Eat and Pret a Manger are both owned by private equity firms.
Pret was sold by Bridgeport to JAB Holdings for £1.5billion last year. Eat had been hampered by falling sales, and suffered a loss after tax of £17.2million in the last financial year.
Through this decision point, the case frames a discussion about how companies build service models to reliably deliver customer service excellence.
The case also helps students understand the role of employee management systems in creating consistent service experiences and introduces a set of innovative employee management practices.
Pret A Manger hailed elements of its marketing mix for helping it post record results in 2016.
The sandwich marketer says sales from stores open for a year or more increased 4.8% last year.
Or the growing number of falafel and quinoa burgers hitting the menus of your favourite restaurants.
As for the stats, the number of vegans in Britain has flown to just over 500,000.
Chia pudding, hard boiled egg “protein pots,” and fresh fruit bowls sit next to hot meatball sandwiches, cold tuna salad sandwiches spiked with fresh herbs, and colorful chicken salads.
Though it’s a sandwich chain, Pret has no obvious direct competitor in the U. Other lunch chains — even fast-food operators — prepare or at least reheat meals to order.