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It is helpful to structure your answer as follows: · Define the problem · Explain how you analysed it and broke it down · Show you decided on the best solution · Describe how you implemented the solution and outline the outcome Show how you collected the information and analysed it to look for possible causes.
In these questions an employer is looking for your ability to gather and organise all relevant information, to identify cause-effect relationships and to come up with appropriate solutions. Show how you collected the information and analysed it to look for possible causes.
It is helpful to structure your answer as follows: Describe the problem. Then describe how you looked for links between the causes, and analysed these “groups of causes” to come up with possible solutions.
In fact, the ability to solve problems is an essential part of any employee’s skill set, even if it isn’t specified on the job description.
Your problem-solving abilities can be assessed in three ways: by asking for examples of times when you previously solved a problem; by presenting you with certain hypothetical situations and asking how you would respond to them; and by seeing how you apply your problem-solving skills to different tests and exercises.
As today’s market place is dominated by uncertainty, employers are placing an increasingly high value on a candidate’s ability to problem solve, show sound judgement and make quick decisions. The following are examples of “problem solving” competency questions: · Describe a difficult problem you had to solve in your last job.
· Give me a specific example of a time when you used good judgment and logic in solving a problem. · Describe a time when you had to analyse a problem and generate a solution.Follow the STAR technique outlined in our article on competency-based interview questions.If you tackled a problem as part of a team, explain how your role was important in ensuring the positive solution, but also explain how your group worked together.But, then, English literature students may also encounter academic problems, such as difficulties in tracking down the best source material.Some professional bodies (for example, those in construction) run competitions for students, which often ask students to suggest solutions for problems facing the industry; entering these can provide good evidence of your problem-solving skills.Discuss how you implemented the solution and what you achieved. Conclusion: Use the SAR (Situation, Action, Result) method when answering your questions – this will provide you with a nice framework for your answer and will help keep your response focused and concise.Laura Mc Grath is the Managing Director of Mc Grath Saunders Ltd since December 2003 and has over 20 years recruitment experience both in Ireland and the UK.When the interviewer asks the question about your most challenging experience and the actions you took to solve the problem (or the case), remember that the interviewer is trying to get a brief idea of several aspects related to your personality: The best way to answer these questions is to provide a truthful and factual answer to the query. This answer normally depends on whether or not you have faced any experiences that have been challenging in your previous job. Analyze the Problem Tell about how you collected information for data analysis: the process you utilized for extracting maximum information from the facts. Generating Possible Solutions Explain the factors taken into consideration when making a decision: how did you get to the root cause of the problem? Describe how you generated a number of possible solutions.Talk about what results you expected to achieve and the risks involved in each course of action. Discuss how you implemented the solution and what you achieved. Use the STAR (Situation, Task Action, Result) method when answering your questions – this will provide you with a nice framework for your answer so you can show off your problem solving skills and will help keep your response focused and concise.