These five divisions serve more than 13 million customers.Consumer Bank is responsible for sales and service of its 9 million consumer customers in Australia, assisting them with their everyday banking needs.Sales and service activities for business and corporate customers are conducted by relationship managers via business banking centres, internet and customer service centre channels.
Soon after, in August 2014, Westpac NZ announced that it would be releasing the world's first augmented bank app, which adds layers of functionality to the digital wallet by enabling users to check account balances, view previous spending behaviours, pay bills and locate their nearest Westpac NZ branch or ATM.
The app is also viewable in a 3D format by supported devices.
Westpac is a member of the Global ATM Alliance, a joint venture of several major international banks that allows customers of the banks to use their ATM card or check card at another bank within the Global ATM Alliance with no fees when traveling internationally.
Other participating banks are Allied Irish Banks (Ireland), Barclays (in the UK, Spain and parts of Africa), Bank of America (US), BNP Paribas (France), Ukrsibbank (Ukraine), Deutsche Bank (in Germany, Spain, Italy, Poland), and Scotiabank (in Canada, Chile, Mexico among many other countries).
Westpac operates in seven south Pacific nations; the unit is headquartered in Sydney.
The financial services offered include electronic banking (via online banking, ATMs and EFTPOS), deposit, loan, transaction accounts and international trade facilities to personal and business customers. It is one of the largest banks in the country and has a 40% market share.
Westpac Pacific Banking is a member of the Global Banking Alliance for Women, supporting initiatives in the Pacific to help women prosper and grow.
Westpac has committed 0m to the venture capital group Reinventure with the objective to increase the impact of technology in financial markets.
All other banks operating in New Zealand had either already been fined or were awaiting a court case.
On 22 July 2014, the firm announced that it would pilot a host card emulation (HCE) mobile payments technology to customers.